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I ordered a refractory side door part and insulation for it, also ordered the gaskit fire ropes kit. Spent over $300 dollars.

They sent me the worng parts. Not only the wrong parts, but duplicates of the wrong parts (see pic of one priced $117 the other same part $51) with different part numbers, names, and prices! Called and ordered the right part and they still charged me shipping even though it was their mistake. Have not gotten my refund yet for parts sent back.

They are nice on the phone but have no clue what they are doing.

Reason of review: Pricing issue.

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